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Project

Reduce an internet provider's customer complaints

Help an internet service provider get to grips with its poor customer service experience. You’ll clean customer data, create a solid data model, and use it to derive insights about the issues people are experiencing, providing guidance for the company to improve its customer relations.

Power BI        90 Minutes        1.5 CPE/CPD Credits
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Project Steps Involved

1. Turbo5G's customer complaints dilemma
2. Connect to multiple datasets
3. Create unpivoted datasets
4. Filter out unimportant data
5. Create a star schema data structure
6. Identify issue categories by urgency
7. Analyze complaint trends over time
8. Create revised customer service dashboard

Prerequisite Courses

The Query Editor and DAX

Advanced DAX Functions and Concepts

The Query Editor and DAX

Introduction to DAX

The Query Editor and DAX

The Query Editor

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